Understanding your users’ interactions with your Intelligent Virtual Assistant and gaining actionable insights will help you to improve your key metrics and customer experience. Get real-time insight into what your users are doing on your bot and why. Measure and analyze key metrics to better understand users’ intent, improve the chat experience and increase goal completion.
1. Use conversational analytics to understand your customers.
2. Optimize your business process by tracking top queries. Track top queries to optimize your business process.
3. Conversations are higher when audience segmentation is used.