Transforming Telecommunication with AI!!

Telecom industry builds, maintains and operates telecommunication network which enables communication with other human beings globally through phone or internet, and it provides a vital service to everyone. Over the past few years, the Telecom Industry has survived numerous challenges and are adapting newer changes. As the new technologies emerge, the biggest and smartest telecom industries are adopting these innovations to provide better services to their customers. One of the methods that has the potential to bring an impact in the Telecom Industry is by using Virtual Assistants. What are Virtual Assistants? A virtual assistant is a computer programme that communicates with users in a text or voice-based conversation, using AI techniques to understand human language in its natural format. There are many industries that have implemented chatbots/virtual assistants as a way to manage many aspects of their business without constant human involvement. Some of the areas are:

  • Customer Services
  • Scheduling meetings
  • Product suggestions

Though these are just some ways to use a virtual assistant, it has evolved into a technology that significantly contributes to the success of every business over the past few years. Telecommunications has a wide variety of features and tasks that can be served better with chatbots/virtual assistants. Improvised customer experience: In the telecommunication industry, customer support is a very complex service involving a variety of knowledge and skills. There is always a consistent flow of customer calls regarding various issues and problems. Considering this, enhancing telecom customer care with chatbots seems like a great solution to many problems. Rather than relying on phone calls and long wait times, virtual assistants will communicate with customers and respond to their questions while maintaining the characteristics of human conversational skills and are available 24/7. Generating feedback: Feedback from customers plays a key role in improving services. Engaging customers, analysing their feedback, and acting on it can help you to bring customer satisfaction. The following are some of the benefits of using a virtual assistant:

  • The ease of accessing information
  • Reduces waiting time
  • Quick responses
  • Human-like interaction
  • Multilingual   

Cerina Studios can develop such AI virtual assistant that can improve company and customer relations in Telecom Industries. It increases customer retentions through delivering great customer satisfaction with a short turnaround times and easy communications.

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